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How to Guide/ Includes Q&A - Clients
Telephone Management System (TMS) User Guide
What is the Euphoria Telephone Management System (TMS)?
Setting up a TMS Account
Euphoria Platform - Features and Benefits
Log In & Dashboard
How to Login to the TMS V3.
How to Login to the TMS V2.
How to Verify an Account.
How to Reset a TMS password.
How to RICA your Account.
View all 6
Billing & Accounts
Pre-Paid Billing: How to Renew Monthly Services.
Pre-Paid Billing: How to Purchase Airtime.
Postpaid Billing Cycle (Debit Order).
What is a Calling Credit limit?
How to Activate Postpaid Calling Credit Limits.
View all 12
How to Create a Custom Role.
What can Custom Roles be used for?
How to Assign a Role to Multiple Extensions.
How to Assign a Role to Individual Extensions.
How to Add a Manager to the TMS.
View all 15
Telephone Numbers: How to Request a New Number.
Randomised Pools: How to Add a Randomise Pool.
Where to set Randomised Pools.
Can the contact in the TMS DID Manager integrate with other platforms?
TMS Feature - DID Manager
How do I change my default caller ID?
How to Disable Personal Caller ID.
How to change the system voice on the PBX?
How to Setup Parking Lots.
How to Use Parking Lost.
View all 29
Can an Extension Number be Chosen?
How to Create an Extension in the TMS for Post-Paid Users.
How to Create a New Extension - for Pre-Paid Users.
Enabling the API on an Extension.
How to Provision a Device to an Extension
View all 35
Contacts: How to Set Up the Remote Directory Feature.
TMS Feature - Contact Manager
How to Create a Campaign.
How to Enable Dispositions for a Campaign.
How to Manage a Campaign.
How to Create a Script to the Campaign.
How to Add Agents t the Campaign.
View all 9
How to View an Outbound Cost Analysis Report.
How to View an Outbound Call History Report.
How to View an Incoming Call Analysis Report.
How to view an Incoming Call History Report.
TMS Feature - Call History
How to View All Agent Analytics.
How to View Individual Agents Analytics.
How to View ALL Queue Analytics.
How to View Individual Queue Analytics.
How to use the Queue Analytics to trace Inbound/Outbound calls.
View all 11
How to View Realtime Calls, Extensions, Queues, Campaigns, Dialer Status, Conferences, Agents.
TMS Feature - Realtime Monitor
How to Enable International Dialling on your PBX.
How to Create an Allow List.
How to import an Allow list.
How to Edit/Delete an Allow List.
How to Create a Block List.
View all 9
API & Integration
Integration Center: How to Create an Integration Group.
How to Create a Webhook.
Can a webhook be activated during a call?
API Manager: How to Set Up an API Key.
TMS Feature - API & Integration
View all 6
Downloads & Tools
How to Install and Set Up the Euphoria Advanced Softphone (Previously Agent Manager)
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
How to get the Euphoria Advanced Softphone to Ring with One Device while using Another Device for the Conversation.
How to make Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
View all 23
Help and Support
Help and Support: How to Create a Ticket when you have a Query.
How to Log a Query with Euphoria Directly.
How to check the status of an existing Query?
Where to Find All Training Materials?
Call Diagnostics: How to troubleshoot a contact number.
Extension Level Menu Items:
Browser Phone(Applications) : Setup of the Browser Phone.
How to transfer calls in the Browser phone?
Agent in Agent Workspace Video
Voicemail on Extension Level: How do I Access my Voicemail?
Accessing the Agent Workspace
View all 13
How do I change my default Caller ID?
Where can I customise my script if I have 300 VIP members I want to give slightly different information to?
Can I always add a new contact to the campaign while in a call?
How many contact numbers can each contact have?
What's the difference between a failed contact and a failed number?
View all 15
Euphoria Feature Video - How to use Scoring in TMS