Update Date: July 2023

Created By: Marizane Brummer

On Your Computer

1. Go to the TMS URL:  https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)

3. Click on the Downloads & Tools menu item.

4. Click on the Windows Applications sub-menu item

5. Click the Download button.

6. Run the setup application.

7. Select the Euphoria Advance Softphone application on your desktop. 

8. Enter the login credentials. ( A Euphoria representative will send the login email and password credentials.

8.1. You will get a notification that you are logged in. 

9. Select Settings.

10. Select Application Settings.

11. Click on More Settings.

12. Select the desired options under the General Settings category.

13. Click the Apply button.

Note: The extension will now be Initialized but not registered as yet.

14. Select the settings wheel icon next to the dial pad

15. Navigate to Select Account and choose the extension attached to the login.

15.1.The extension will be loaded onto the Euphoria Advanced Softphone

16. The application will require the user to select a queue. 

16.1. The application will save the settings as chosen, and the SoftPhone can now be used. 

On Your Cellphone 

1. Go to the Google Play Store (for iOS or Android)

2. Install  Euphoria softphone & TMS.


Note: The phone will download the necessary files and prompt for permission. Allow all permissions so that the application will run smoothly

3. Open the application and log in to TMS with your account details and password.