Update Date: June 2023

Created By: Marizane Brummer

1. Go to the TMS URL:  https://tms.euphoria.co.za/    

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Call History menu item.

4. Click on the Incoming Call Analysis sub-menu item.

5. Add the date range and click on Display.

6. The graph will show how many calls were made per day. 

7. The Days of the week breakdown shows what days the most calls were made in the date range that was chosen. 

8. The Hours of the day breakdown shows what time the most calls came in within the date range that was chosen. 

9. The Frequent Incoming Callers breakdown shows the numbers that call the company the most within the date range that was chosen.

10. The Inbound DID Report breakdown shows the most called DIDs and their Destination. A pop-up will show where any other available reports can be found on the DID. Select the option available to view the information.