Support Portal

Step 1: Let Euphoria support know if you are setting up the browser phone to enable the applicable audio codec. Step 2: Create an additional registration. ...

Unattended Transfer Step 1:  Answer the call. Step 2: Push transfer on the phone  (This puts the caller on hold.) Step 3: Dial the extension you wish to ...

Access to voicemail is activated by pressing *85 on your phone. When prompted for the password, please enter your extension number and the # key.

Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the A...

When a call ends, a disposition window opens Step 1: Click the “Unsure”  Step 2: Choose the Callback option Step 3: Fill in the details for the callback

Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...

Unattended Transfer Step 1: Make a call/answer an incoming call within the agent workspace Step 2: Click on the Transfer button from the phone panel  Ste...

When the name you want to transfer to is entered - that person's status will be directly under their name/ number.

Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...

Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...