Extension Level Menu Items:

Browser Phone(Applications) : Setup of the Browser Phone.
Step 1: Let Euphoria support know if you are setting up the browser phone to enable the applicable audio codec. Step 2: Create an additional registration. ...
Mon, 23 Aug, 2021 at 11:15 AM
How to transfer calls in the Browser phone?
Unattended Transfer Step 1:  Answer the call. Step 2: Push transfer on the phone  (This puts the caller on hold.) Step 3: Dial the extension you wish to ...
Mon, 23 Aug, 2021 at 11:16 AM
Voicemail on Extension Level: How do I Access my Voicemail?
Access to voicemail is activated by pressing *85 on your phone. When prompted for the password, please enter your extension number and the # key.
Mon, 23 Aug, 2021 at 11:18 AM
Accessing the Agent Workspace
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the A...
Mon, 23 Aug, 2021 at 11:19 AM
How to Create a Callback through Agent Workspace.
When a call ends, a disposition window opens Step 1: Click the “Unsure”  Step 2: Choose the Callback option Step 3: Fill in the details for the callback
Mon, 23 Aug, 2021 at 11:25 AM
How to Dial Using the Dial Pad or Keyboard in Agent Workspace
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...
Mon, 23 Aug, 2021 at 11:28 AM
How to Transfer a Call (Unattended or Attended) in Agent Workspace.
Unattended Transfer Step 1: Make a call/answer an incoming call within the agent workspace Step 2: Click on the Transfer button from the phone panel  Ste...
Mon, 23 Aug, 2021 at 11:32 AM
How to See the Status of the Person I am Transferring to in the Agent Workspace.
When the name you want to transfer to is entered - that person's status will be directly under their name/ number.
Mon, 23 Aug, 2021 at 11:34 AM
How to Adjust the Volume and Mute options in the Agent Workspace.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...
Mon, 23 Aug, 2021 at 11:35 AM
How to Pause Using the Pre-configured Pause Codes in Agent Workspace.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose an extension account. Step 3: Click on the Agent menu item. Step 4: Click on the ...
Mon, 23 Aug, 2021 at 11:37 AM