Extension Level Menu Items:

Browser Phone(Applications) : Setup of the Browser Phone.
Let Euphoria support know if you are setting up the browser phone to enable the applicable audio codec. Create an additional registration. How to Add an A...
Thu, 3 Mar, 2022 at 3:29 PM
How to transfer calls in the Browser phone?
Unattended Transfer Answer the call. Push transfer on the phone  (This puts the caller on hold.) Dial the extension you wish to transfer to and push tra...
Thu, 3 Mar, 2022 at 3:30 PM
Agent in Agent Workspace Video
Fri, 8 Oct, 2021 at 4:19 PM
Voicemail on Extension Level: How do I Access my Voicemail?
Access to voicemail is activated by pressing *85 on your phone. When prompted for the password, please enter your extension number and the # key.
Mon, 23 Aug, 2021 at 11:18 AM
Accessing the Agent Workspace
Go to the TMS URL: https://tms.euphoria.co.za/  Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:31 PM
How to Create a Callback through Agent Workspace.
When a call ends, a disposition window opens Click the “Unsure”  hoose the Callback option Fill in the details for the callback
Thu, 3 Mar, 2022 at 3:31 PM
How to Dial Using the Dial Pad or Keyboard in Agent Workspace
Go to the TMS URL: https://tms.euphoria.co.za/   Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:32 PM
How to Transfer a Call (Unattended or Attended) in Agent Workspace.
Unattended Transfer Make a call/answer an incoming call within the agent workspace Click on the Transfer button from the phone panel  Add the number to ...
Thu, 3 Mar, 2022 at 3:32 PM
How to See the Status of the Person I am Transferring to in the Agent Workspace.
When the name you want to transfer to is entered - that person's status will be directly under their name/ number.
Mon, 23 Aug, 2021 at 11:34 AM
How to Adjust the Volume and Mute options in the Agent Workspace.
Go to the TMS URL: https://tms.euphoria.co.za/   Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:33 PM