Extension Level Menu Items:
Let Euphoria support know if you are setting up the browser phone to enable the applicable audio codec. Create an additional registration. How to Add an A...
Thu, 3 Mar, 2022 at 3:29 PM
Unattended Transfer Answer the call. Push transfer on the phone (This puts the caller on hold.) Dial the extension you wish to transfer to and push tra...
Thu, 3 Mar, 2022 at 3:30 PM
Access to voicemail is activated by pressing *85 on your phone. When prompted for the password, please enter your extension number and the # key.
Mon, 23 Aug, 2021 at 11:18 AM
Go to the TMS URL: https://tms.euphoria.co.za/ Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:31 PM
When a call ends, a disposition window opens Click the “Unsure” hoose the Callback option Fill in the details for the callback
Thu, 3 Mar, 2022 at 3:31 PM
Go to the TMS URL: https://tms.euphoria.co.za/ Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:32 PM
Unattended Transfer Make a call/answer an incoming call within the agent workspace Click on the Transfer button from the phone panel Add the number to ...
Thu, 3 Mar, 2022 at 3:32 PM
When the name you want to transfer to is entered - that person's status will be directly under their name/ number.
Mon, 23 Aug, 2021 at 11:34 AM
Go to the TMS URL: https://tms.euphoria.co.za/ Choose an extension account. Click on the Agent menu item. Click on the Agent Workspace sub-menu item. ...
Thu, 3 Mar, 2022 at 3:33 PM