Support Portal

Using the support portal 7

• How to submit a ticket using email
• Submitting a ticket via the customer support portal
• Creating a support account
• How to reply to a ticket
• What do the ticket statuses mean?

See all 7 articles

What is included in free support 3

• Remote Support
• Orientation on the TMS
• After hours emergency support

Change management 0

Remote Working eBook 1

• Remote Working Guide

Prepaid billing 3

• How to Renew Monthly Services
• How to Purchase Airtime
• Keep Track of Your Airtime Purchases

Inbound routes 6

• What is an Inbound Route?
• How do I change my Inbound Route?
• What is a Time-based handler?
• What is an Operator-based handler?
• What does Prepend to Caller ID mean?

See all 6 articles

IVR - interactive voice response 4

• What is an IVR or Digital Receptionist?
• In which file format should my IVR recording be in?
• Where do I add an IVR?
• How to add an IVR / Digital Receptionist?

Queues - automatic call distribution 2

• What does Penalty mean in a Queue
• Basic Configuration of a Queue

Hunt lists 3

• What is a hunt list?
• How To Add A Hunt List
• How To Make Multiple Extensions Ring At The Same Time

DID - Direct Inward Dialling 2

• What is a DID or a DDI?
• Can I use a DID (telephone number) to receive FAXES?

Call recording 2

• How to search for a call recording?
• Which calls are recorded?

Media management 4

• Adding a recording via your phone
• Where can I get a professionally recorded IVR message created?
• On which website can I find music for my telephone recording?
• How do I change the system voice on the PBX?

Feature codes 1

• What is a Feature Code?

FAQ 7

• What is a channel?
• Can I send faxes to traditional fax machines?
• Extension can make a call but can't receive a call
• LCD of IP phone displaying "Network unavailable"
• How do I disable Personal Caller ID?

See all 7 articles

Dialling Restrictions 1

• How to enable International dialling on your PBX

Cellular Features 3

• What are Cellular Features on your PBX?
• Setting up Extensions for Cellular Features
• Setting up Inbound Routes and Ring Groups

Voicemail 4

• How do I access my voicemail?
• What is my voicemail password?
• How do I Change my voicemail-to-email address?
• How do I deactivate voicemail on my extension

Call forwarding 2

• How do I set a call forward on my VoIP phone?
• How to set up the callback feature

Call screening and blocking 0

Yealink Desktop Orientation 1

• Yealink Desktop Orientation (VIDEO)

How to set up the Agent Manager 2

• Setting up the Euphoria Agent Manager
• Setting up the Agent Manager

How to use the Agent Manager 3

• Why can't I make calls from my Agent Manager?
• Unattended Transfer of a Call
• Attended Transfer of a Call

Desk phones 5

• Yealink T20P Deskphone
• How do I pickup a specific ringing extension from my extension?
• How to transfer calls? Attended/Unattended
• How to reset a Snom to factory defaults using TFTP update
• How to do an attended transfer on a Snom

Reception phones 13

• [Yealink T27P Reception Phone] Dialling
• [Yealink T27P Reception Phone] Answering a call
• [Yealink T27P Reception Phone] Holding/Resuming a Call
• [Yealink T27P Reception Phone] Muting while on a call
• [Yealink T27P Reception Phone] Transferring calls, Blind/Attended Transfer

See all 13 articles

Cordless phones 0

Euphoria Windows App 8

• How do I create a login for the Euphoria Softphone
• Sync Contacts From Microsoft Outlook
• Sync Contacts From Microsoft Excel
• Why won't Agent Manager register?
• How to add the Euphoria Agent Manager

See all 8 articles

Mobile soft phones 7

• How to set up the native (built-in) SIP client on a Samsung S4
• How to install Bria on an iPad/iPhone
• How to install Bria on Android
• Zoiper on WP ( Windows Phone)
• How to install Zoiper on Android

See all 7 articles

Outbound call history 0

Outbound cost analysis 0

Incoming call analysis 0

Queue analytics 0

CDR - Call detail records 0

0860, 0861 and 0800 Telkom Maxi / Sharecall / Freecall Numbers 4

• Can I use a Telkom Smart Access 0860 or 0861 number with Euphoria Telecom
• Can I use a Telkom 0800 toll free number with Euphoria Telecom
• I use an 086 number and I am not receiving any inbound calls
• How to point a 0860 0861 number

Geographic Number Porting 8

• What are the general fixed line number porting guidelines and rules?
• What is the process to port my number from Telkom to Euphoria Telecom
• When can my number porting application be rejected by Telkom?
• Porting Documents Required
• How do I port my Telkom BRI (Basic Rate Interface) numbers to Euphoria Telecom

See all 8 articles

Forward Telkom Number to Euphoria 1

• How to Activate 'Forward Call' on your Telkom Landline (For Euphoria Telecom Customers Only)

Telkom Closer / Unlimited Calling Plans 1

• Why does Telkom charge me outside of my included/free minutes to call a 021 or 011 geographic landline telephone number?

API document and how to 8

• What is the Euphoria API?
• Obtaining an API Key
• API Documentation
• API ActionName Reference
• Testing the API

See all 8 articles

Using ADSL for Voice 2

• How can I test the quality of my Adsl connection?
• Can I share voice and data over a single ADSL line?

WebRTC prerequisites 1

• Getting started with Euphoria WebRTC

Building a browser based phone using SIPjs 3

• Getting and installing the SIPjs library
• Building the phone GUI
• Adding the call handling scripts.

Building a browser based phone using JsSIP 0