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Knowledge base
About our customer support
Using the support portal
7
How to submit a ticket using email
Submitting a ticket via the customer support portal
Creating a support account
How to reply to a ticket
What do the ticket statuses mean?
See all 7 articles
What is included in free support
3
Remote Support
Orientation on the TMS
After hours emergency support
Change management
0
Remote Working eBook
1
Remote Working Guide
Billing and Accounts
Prepaid billing
3
How To Renew Your Monthly Services
How to Purchase Airtime
Tracking Your Airtime Purchases
How to manage your PBX
Inbound routes
6
What is an Inbound Route?
How do I change my Inbound Route?
What is a Time-based handler?
What is an Operator-based handler?
What does Prepend to Caller ID mean?
See all 6 articles
IVR - interactive voice response
4
What is an IVR or Digital Receptionist?
In which file format should my IVR recording be in?
Where do I add an IVR?
How to add an IVR / Digital Receptionist?
Queues - automatic call distribution
2
What does Penalty mean in a Queue
Basic Configuration of a Queue
Hunt lists
3
What is a hunt list?
How To Add A Hunt List
How To Make Multiple Extensions Ring At The Same Time
DID - Direct Inward Dialling
2
What is a DID or a DDI?
Can I use a DID (telephone number) to receive FAXES?
Call recording
2
How to search for a call recording?
Which calls are recorded?
Media management
4
Adding a recording via your phone
Where can I get a professionally recorded IVR message created?
On which website can I find music for my telephone recording?
How do I change the system voice on the PBX?
Feature codes
1
What is a Feature Code?
FAQ
7
What is a channel?
Can I send faxes to traditional fax machines?
Extension can make a call but can't receive a call
LCD of IP phone displaying "Network unavailable"
How do I disable Personal Caller ID?
See all 7 articles
Dialling Restrictions
1
How to enable International dialling on your PBX
Cellular Features
3
What are Cellular Features on your PBX?
Setting up Extensions for Cellular Features
Setting up Inbound Routes and Ring Groups
How to manage your PBX extension
Voicemail
4
How do I access my voicemail?
What is my voicemail password?
How do I Change my voicemail-to-email address?
How do I deactivate voicemail on my extension
Call forwarding
2
How do I set a call forward on my VoIP phone?
How to set up the callback feature
Call screening and blocking
0
How to use approved IP phones
Yealink Desktop Orientation
1
Yealink Desktop Orientation (VIDEO)
How to set up the Agent Manager
2
Setting up the Euphoria Agent Manager
Setting up the Agent Manager
How to use the Agent Manager
3
Why can't I make calls from my Agent Manager?
Unattended Transfer of a Call
Attended Transfer of a Call
Desk phones
5
Yealink T20P Deskphone
How do I pickup a specific ringing extension from my extension?
How to transfer calls? Attended/Unattended
How to reset a Snom to factory defaults using TFTP update
How to do an attended transfer on a Snom
Reception phones
13
[Yealink T27P Reception Phone] Dialling
[Yealink T27P Reception Phone] Answering a call
[Yealink T27P Reception Phone] Holding/Resuming a Call
[Yealink T27P Reception Phone] Muting while on a call
[Yealink T27P Reception Phone] Transferring calls, Blind/Attended Transfer
See all 13 articles
Cordless phones
0
Euphoria Windows App
8
How do I create a login for the Euphoria Softphone
Sync Contacts From Microsoft Outlook
Sync Contacts From Microsoft Excel
Why won't Agent Manager register?
How to add the Euphoria Agent Manager
See all 8 articles
Mobile soft phones
7
How to set up the native (built-in) SIP client on a Samsung S4
How to install Bria on an iPad/iPhone
How to install Bria on Android
Zoiper on WP ( Windows Phone)
How to install Zoiper on Android
See all 7 articles
How to use the management reports
Outbound call history
0
Outbound cost analysis
0
Incoming call analysis
0
Queue analytics
0
CDR - Call detail records
0
Geographic number porting
0860, 0861 and 0800 Telkom Maxi / Sharecall / Freecall Numbers
4
Can I use a Telkom Smart Access 0860 or 0861 number with Euphoria Telecom
Can I use a Telkom 0800 toll free number with Euphoria Telecom
I use an 086 number and I am not receiving any inbound calls
How to point a 0860 0861 number
Geographic Number Porting
8
What are the general fixed line number porting guidelines and rules?
What is the process to port my number from Telkom to Euphoria Telecom
When can my number porting application be rejected by Telkom?
Porting Documents Required
How do I port my Telkom BRI (Basic Rate Interface) numbers to Euphoria Telecom
See all 8 articles
Forward Telkom Number to Euphoria
1
How to Activate 'Forward Call' on your Telkom Landline (For Euphoria Telecom Customers Only)
Telkom Closer / Unlimited Calling Plans
1
Why does Telkom charge me outside of my included/free minutes to call a 021 or 011 geographic landline telephone number?
How to use the Euphoria API
API document and how to
8
What is the Euphoria API?
Obtaining an API Key
API Documentation
API ActionName Reference
Testing the API
See all 8 articles
Connectivity / Line Services
Using ADSL for Voice
2
How can I test the quality of my Adsl connection?
Can I share voice and data over a single ADSL line?
Using Euphoria with WebRTC
WebRTC prerequisites
1
Getting started with Euphoria WebRTC
Building a browser based phone using SIPjs
3
Getting and installing the SIPjs library
Building the phone GUI
Adding the call handling scripts.
Building a browser based phone using JsSIP
0
Community forums
Showing recent updates
Start a new topic
Euphoria Telecom Forums
API and Development
81
WebRTC call ID for retrieving the recording.
Posted by
Adam Vorkel
,
about 18 hours ago
Last Reply
by Adam Vorkel
about 18 hours ago
Zoho CRM and Desk Integration
Posted by
William Mashugane
,
7 months ago
Last Reply
by Gareth Jones
about 19 hours ago
Server Error in '/' Application.
Posted by
Sarika Verma
,
15 days ago
Last Reply
by Sarika Verma
10 days ago
See all 81 topics
Reseller Support Forum
5
Are call recordings POPI compliant?
Posted by
Euphoria Management
,
about 4 years ago
Last Reply
by Tian
11 months ago
VIOP telephone not receiving an IP address
Posted by
Charles Cilliers
,
3 months ago
Last Reply
by Charles Cilliers
3 months ago
We initialized this URL. But there is something missing in some of them, {TYPE} {CALL_DURATION} cannot be obtained.
Posted by
didadiandi
,
3 months ago
Last Reply
by didadiandi
3 months ago
See all 5 topics