Update Date: June 2023

Created By: Marizane Brummer

1. Go to the TMS URL:  https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Realtime Monitor menu item.

4. Click on the Realtime Queues sub-menu item.

5. Select one of the available queues. 

6. Select Enter Queue History to view the graph.

7. Select the Abandon Queue History to view the graph.

8. The Queue Parameters show the queue details, agents and calls that have been completed and abandoned. 

9. All extension users in the queue will show in their Idle, Paused or In Use state. 

10. Extension users can be added by clicking on the Add Member button.