Scoring

TMS Feature - Scoring
Scoring is the ability to create and use a questionnaire to gather information on a topic. The information will, in turn, provide insight depending on the u...
Mon, 4 Sep, 2023 at 12:53 PM
How to Create a Scorecard for a Telephonic Survey - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs...
Thu, 24 Aug, 2023 at 1:50 PM
How to Activate/Use a Telephonic Survey Scorecard?
Update Date: August 2023 Created By: Marizane Brummer Once created, a feature code will be created for the Survey.  When an agent has completed the ...
Wed, 23 Aug, 2023 at 3:07 PM
How to Create a scorecard for Quality Assurance - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs...
Thu, 24 Aug, 2023 at 1:48 PM
How to Assign a Recording/Assignment to a Quality Assurance Scorecard - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs...
Thu, 24 Aug, 2023 at 2:35 PM
How to create Reviewer Groups for Scorecards - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. ((A user need...
Thu, 24 Aug, 2023 at 2:16 PM
Where to find Scorecards that are Pending Reviews - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer NB: This will be for individual reviewers. 1. Go to the TMS URL:  https://tms.euphoria.co.za/  ...
Thu, 24 Aug, 2023 at 2:28 PM
How to view outstanding assignments - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs...
Thu, 24 Aug, 2023 at 2:37 PM
How to find Scorecard/Reviewer/Agent Reports In the Scoring Menu Item - Step by Step Instructions
Update Date: August 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs...
Thu, 24 Aug, 2023 at 3:07 PM