FAQ

How do I change my default Caller ID?
Step 1: Log into your TMS. Step 2: Click on PBX Manager. Step 3: Click on PBX Settings. Step 4: In the very first dropdown box, select the numbe...
Wed, 25 Nov, 2020 at 8:43 AM
Where can I customise my script if I have 300 VIP members I want to give slightly different information to?
 Where to customise a script?
Mon, 23 Aug, 2021 at 11:59 AM
Can I always add a new contact to the campaign while in a call?
Yes
Mon, 23 Aug, 2021 at 11:56 AM
How many contact numbers can each contact have?
Five numbers
Mon, 23 Aug, 2021 at 11:56 AM
What's the difference between a failed contact and a failed number?
TMS Guide - Chapter: Campaign Analytics ( A contact may have more than one number that can be dialled; thus, a failed number may not mean a failed contact.)
Mon, 23 Aug, 2021 at 11:57 AM
Why do I have one-way audio?
One way audio can be related to a firewall setting on the router. Most home routers do come with a setting called SIP ALG, which can be found under the NAT ...
Mon, 23 Aug, 2021 at 12:00 PM
Why do I have bad call quality?
Bad call quality usually occurs when sharing voice and data on the same link. We recommend prioritising your network traffic using Quality Of Service; this ...
Mon, 23 Aug, 2021 at 12:00 PM
Can a manager delete another Manager?
No
Mon, 23 Aug, 2021 at 1:39 PM
Can one extension be distributed to 2 managers?
Yes - How to Distribute an extension to more than one manager?
Mon, 23 Aug, 2021 at 1:40 PM
Under extension, what is the difference between a red icon and a blue one?
TMS Guide: TMS User (Extensions not linked to a TMS login or an existing account have a RED icon. Extensions linked to a TMS login or an existing account ha...
Mon, 23 Aug, 2021 at 1:41 PM