FAQ

How do I change my default Caller ID?
Log into your TMS. Click on PBX Manager. Click on PBX Settings. In the very first dropdown box, select the number you would like as your Default Externa...
Thu, 3 Mar, 2022 at 3:35 PM
Where can I customise my script if I have 300 VIP members I want to give slightly different information to?
 Where to customise a script?
Mon, 23 Aug, 2021 at 11:59 AM
Can I always add a new contact to the campaign while in a call?
Yes
Mon, 23 Aug, 2021 at 11:56 AM
How many contact numbers can each contact have?
Five numbers
Mon, 23 Aug, 2021 at 11:56 AM
What's the difference between a failed contact and a failed number?
TMS Guide - Chapter: Campaign Analytics ( A contact may have more than one number that can be dialled; thus, a failed number may not mean a failed contact.)
Mon, 23 Aug, 2021 at 11:57 AM
Why do I have one-way audio?
One way audio can be related to a firewall setting on the router. Most home routers do come with a setting called SIP ALG, which can be found under the NAT ...
Mon, 23 Aug, 2021 at 12:00 PM
Why do I have bad call quality?
Bad call quality usually occurs when sharing voice and data on the same link. We recommend prioritising your network traffic using Quality Of Service; this ...
Mon, 23 Aug, 2021 at 12:00 PM
Can a manager delete another Manager?
No
Mon, 23 Aug, 2021 at 1:39 PM
Can one extension be distributed to 2 managers?
Yes - How to Distribute an extension to more than one manager?
Mon, 23 Aug, 2021 at 1:40 PM
Under extension, what is the difference between a red icon and a blue one?
TMS Guide: TMS User (Extensions not linked to a TMS login or an existing account have a RED icon. Extensions linked to a TMS login or an existing account ha...
Mon, 23 Aug, 2021 at 1:41 PM