Analytics

How to View ALL Agent Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Fri, 20 Aug, 2021 at 3:20 PM
How to View Individual Agents Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Fri, 20 Aug, 2021 at 3:24 PM
How to View ALL Queue Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Fri, 20 Aug, 2021 at 3:26 PM
How to View Individual Queue Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Fri, 20 Aug, 2021 at 3:27 PM
How to use the Queue Analytics to trace Inbound/Outbound calls.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3:  Click on the Analytics menu. Step 4: Click on the Que...
Fri, 20 Aug, 2021 at 3:31 PM
How to View Inbound Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Mon, 23 Aug, 2021 at 9:21 AM
How to View Campaign Analytics.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Mon, 23 Aug, 2021 at 9:22 AM
How to Set Up Automated Reporting.
Note: Automated Reporting can only be done on a manager account Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account...
Mon, 23 Aug, 2021 at 9:27 AM
What are the SFTP Details?
The SFTP  server is a file server a client sets up on their side to receive reports.
Mon, 23 Aug, 2021 at 9:29 AM
How to Add SFTP Details for Automated Reports.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the Analytics menu item. Step 4: Click on the...
Mon, 23 Aug, 2021 at 9:30 AM