Analytics

How to View All Agent Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Agent Analytics sub-menu item....
Thu, 3 Mar, 2022 at 2:35 PM
How to View Individual Agents Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Agent Analytics sub-menu item....
Thu, 3 Mar, 2022 at 2:35 PM
How to View ALL Queue Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Queue Analytics sub-menu item....
Thu, 3 Mar, 2022 at 2:36 PM
How to View Individual Queue Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Queue Analytics sub-menu item....
Thu, 3 Mar, 2022 at 2:37 PM
How to use the Queue Analytics to trace Inbound/Outbound calls.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu. Click on the Queue Analytics Sub-menu. Select t...
Thu, 3 Mar, 2022 at 2:37 PM
How to View Inbound Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Inbound Analytics sub-menu ite...
Thu, 3 Mar, 2022 at 2:38 PM
How to View Campaign Analytics.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Campaign Analytics sub-menu it...
Thu, 3 Mar, 2022 at 2:39 PM
How to Set Up Automated Reporting.
Note: Automated Reporting can only be done on a manager account Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the ...
Thu, 3 Mar, 2022 at 2:39 PM
What are the SFTP Details?
The SFTP  server is a file server a client sets up on their side to receive reports.
Mon, 23 Aug, 2021 at 9:29 AM
How to Add SFTP Details for Automated Reports.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the Analytics menu item. Click on the Automated Reporting sub-menu i...
Thu, 3 Mar, 2022 at 2:40 PM