Downloads & Tools

​How to Install and Set Up the Euphoria Advanced Softphone 1.2.6 (Previously Agent Manager)
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/   Step 2: Choose the correct account. Step 3: Click on the Downloads & Tools menu item. Step 4...
Mon, 23 Aug, 2021 at 2:03 PM
How to Run the Euphoria Advanced Softphone 1.2.6 (Previously Agent Manager)
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3:Open the Euphoria Advance Softphone. Step 4: Use the TM...
Mon, 23 Aug, 2021 at 10:10 AM
How to get the Euphoria Advanced Softphone to Ring with One Device while using Another Device for the Conversation.
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Change the default audio device. This will need to be d...
Mon, 23 Aug, 2021 at 10:14 AM
How to make Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Click on the dial pad next to the settings icon. Step ...
Mon, 23 Aug, 2021 at 10:33 AM
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
When the phone rings, double click on the green bar.
Mon, 23 Aug, 2021 at 10:34 AM
How to do a Transfer on the Euphoria Advanced Softphone: (Previously Agent Manager)
Once on a call, you can push the transfer button, which is the green call button with the blue arrow.  Transfer to another extension by selecting “to ext...
Mon, 23 Aug, 2021 at 10:35 AM
Sync Contacts From Microsoft Outlook to the Euphoria Advanced Softphone: (Previously Agent Manager)
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Open the application. Step 4: If you would like to dia...
Mon, 23 Aug, 2021 at 10:36 AM
Sync Contacts From Microsoft Excel to the Euphoria Advanced Softphone: (Previously Agent Manager)
Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  Step 2: Choose the correct account Step 3: Open the application. Step 4:  Create an  Excel Spread...
Mon, 23 Aug, 2021 at 10:39 AM
How to make a call on hold in the Euphoria Advanced Softphone (Agent Manager)?
Call initiation can be done by using the built-in number pad or simply by typing the number on the keyboard in the number field.
Mon, 23 Aug, 2021 at 10:39 AM
How to place a call on hold in the Euphoria Advanced Softphone (Agent Manager)?
Press the green button to place a customer on hold and press it again to retrieve the call.
Mon, 23 Aug, 2021 at 10:39 AM