Downloads & Tools

​How to Install and Set Up the Euphoria Advanced Softphone (Previously Agent Manager)
Go to the TMS URL: https://tms.euphoria.co.za/   Click on the Downloads & Tools menu item. Click on the Windows Applications sub-menu item Click the...
Thu, 3 Mar, 2022 at 3:00 PM
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Open the Euphoria Advance Softphone. Use the TMS Login details and click appl...
Tue, 22 Mar, 2022 at 10:26 AM
How to get the Euphoria Advanced Softphone to Ring with One Device while using Another Device for the Conversation.
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Change the default audio device. This will need to be done on your Laptop or P...
Thu, 3 Mar, 2022 at 3:02 PM
How to make Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Click on the dial pad next to the settings icon. Add the number you wish to d...
Thu, 3 Mar, 2022 at 3:02 PM
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
When the phone rings, double click on the green bar.
Mon, 23 Aug, 2021 at 10:34 AM
How to do a Transfer on the Euphoria Advanced Softphone: (Previously Agent Manager)
Once on a call, you can push the transfer button, which is the green call button with the blue arrow.  Transfer to another extension by selecting “to ext...
Mon, 23 Aug, 2021 at 10:35 AM
Sync Contacts From Microsoft Outlook to the Euphoria Advanced Softphone: (Previously Agent Manager)
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Open the application. If you would like to dial out through your physical des...
Thu, 3 Mar, 2022 at 3:04 PM
Sync Contacts From Microsoft Excel to the Euphoria Advanced Softphone: (Previously Agent Manager)
Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Open the application. Create an  Excel Spreadsheet with the below format in T...
Thu, 3 Mar, 2022 at 3:11 PM
How to make a call on hold in the Euphoria Advanced Softphone (Agent Manager)?
Call initiation can be done by using the built-in number pad or simply by typing the number on the keyboard in the number field.
Mon, 23 Aug, 2021 at 10:39 AM
How to place a call on hold in the Euphoria Advanced Softphone (Agent Manager)?
Press the green button to place a customer on hold and press it again to retrieve the call.
Mon, 23 Aug, 2021 at 10:39 AM