Support Portal

Update Date: July 2023 Created By: Marizane Brummer On Your Computer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired acc...

Go to the TMS URL: https://tms.euphoria.co.za/  Choose the correct account Open the Euphoria Advance Softphone. Use the TMS Login details and click appl...

Update Date: July 2023 Created By: Marizane Brummer 1. Change the default audio device. This will need to be done on your Laptop or PC. 1.1.Click on...

Update Date: August 2023 Created By: Marizane Brummer 1. Click on the dial pad next to the settings icon. 2. Add the number you wish to dial.  3....

Update Date: August 2023 Created By: Marizane Brummer When the phone rings, select the Answer button.

Update Date: August 2023 Created By: Marizane Brummer 1. To do a transfer, a user needs to be on a call.  2. To do an Un-Attended Transfer 2.1. Pu...

Update Date: August 2023 Created By: Marizane Brummer 1. Open the application. 2. Select Contacts.  3. Select Contact Settings. 4. On the pop-u...

Update Date: August 2023 Created By: Marizane Brummer 1. Create an  Excel Spreadsheet with the below format in TEXT format. (Do so by selecting the ent...

Update Date: August 2023 Created By: Marizane Brummer Call initiation can be done by using the built-in number pad or simply by typing the number on th...

Update Date: August 2023 Created By: Marizane Brummer 1. Press the grey button to place a customer on hold 2. The button will be green during hold. ...