Direct Inbound Dialling (DIDs) numbers are an organisation’s telephone numbers. Within the DID manager tool, an administrator can view and manage DIDs assigned to their account.
Within this sub-menu, an administrator can see all DIDs, a description of each number and which PBX account the DID is saved in.
The description of the DID can be edited as needed.
A user is able to request new DIDs, edit existing DIDs’ details, or delete a DID if required.
The purpose of a randomise pool is to choose several DIDs to call a customer from. This gives an agent the advantage of not being recognised by the recipient. In other words, when an agent has to make multiple calls to the same contact, using randomise pools ensures different DIDs will show on the contact's phone.
Each randomise pool is a group of numbers that can be allocated to an agent or to a dialer campaign (this will be covered in the relevant chapters).
A user can add, edit or delete randomise pools. Only numbers that exist within an organisation’s account can be added to a randomise pool, and this functionality is only usable by agents.