Direct Inward Dialling (DIDs) numbers are an organisation’s telephone numbers. Within the DID manager tool, an administrator can view and manage DIDs assigned to their organisation.
Within this sub-menu, an administrator can see all DIDs, a description of each number and which Action Group the DID belongs to.
When editing a DID, the user can choose an action group, give the DID a Route Tag and prepend to a Caller ID, or change the description associated.
A user can request new DIDs, edit existing DIDs’ details, or request to delete a DID if required.
The purpose of a randomise pool is to allow agents to vary the Caller ID displayed automatically on calls. This gives an agent the advantage of not being recognised by the recipient. In other words, when an agent has to make multiple calls to the same contact, using randomise pools ensures different DIDs will be displayed as the calling number on the recipient’s phone.
Each randomise pool is a set of numbers that can be allocated to an agent or to a dialer campaign as the CallerID (this will be covered in the relevant chapters). There is a limit of 1000 Characters per Randomized pool. Euphoria stores the numbers as +27 which is a string of 13 characters, including the comma. This means that there is a 75 DID limit for each pool.
A user can add, edit or delete randomise pools. Only numbers that exist within an organisation’s account can be added to a randomise pool, and this functionality is only usable by agents.
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