The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call costs and trends, agent performance, and detailed customer experience information is all readily available. There’s never been an easier way to pinpoint bottlenecks in the system, or frustrations your customers may face.
Browsers and Operating Systems
TMS can be used on any web browser but is optimised for Google Chrome. TMS’ desktop applications have been developed for Microsoft Windows only. Mobile applications for both IOS and Android are available in the respective app stores.