Update Date: May 2023

Created By: Marizane Brummer

1. Go to the TMS URL:  https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Analytics menu item.

4. Click on the Agent Analytics sub-menu item.

5. Add the filters needed to find the correct agent. (When a particular day is chosen, a specific time can be added as well.)