PBX Manager
How Do I Save a Voice Recording to the TMS - Step by Step Instructions
4 Options Option 1: Feature Code Dial the feature code *31 on your desk phone. Once saved the recording will sit in the TMS in the voice recording section. Option 2: Record from the Voice Recordings Page 1. Go to the TMS URL: ...
What are Voice Recordings Used For?
The voice recordings are the media files that play at different points during your IVR/Menu or inbound route. They can also be used for queue announcements, Telephone surveys, and many other areas in the TMS. Any voice changes to the system require ...
Why and How to Set Up the Callback Feature (On PBX).
Creating this will allow the cost of the call to be on by the Euphoria PBX rather than the users’ cell phone airtime. Send in a request to support@euphoria.co.za to set up a feature code forCall Back. Provide Euphoria with the code you would like to ...
Euphoria Standard Feature Codes
This is a reference guide to standard feature codes on the Euphoria Telecom network. A feature code is a number that can be dialled in order to access specific functions in the PBX system. Please note that VoIP phones generally wait for a “send” ...
TMS Feature - PBX Manager - Inbound Routes
Inbound Routes is a list of actions determining how a call coming into the company will be handled. These actions can send the call to an extension, queue, IVR or a preset script. Routes can be set as operator-based or time-based. Time-based actions ...
TMS Feature - PBX Manager - IVR Menus
Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system that allows people to interact using dual-tone multifrequency (DTMF) tones on the caller's keypad. IVR systems generally respond with a pre-recorded audio file ...
TMS Feature - PBX Manager - Hunt Lists
A hunt list is a series of actions that will be executed in a predetermined order. The order that they appear is essential, as they are processed sequentially. The main page shows existing hunt lists with their name, description and the “edit” and ...
TMS Feature - PBX Manager - Mailboxes
The mailbox page presents a list of the company’s mailboxes. The list includes mailboxes for each extension and special mailboxes. Extension mailboxes cannot be edited from this page and are covered in the relevant Extensions_Voicemail article. ...
TMS Feature - PBX Manager - Conference Rooms
A conference room is a location that multiple members can dial into to have a single conversation. Callers can join a conference room by internal users (by transfer or feature code) or outside the company using a direct line, making it a very ...
TMS Feature - PBX Manager - Queues
Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...
TMS Feature - PBX Manager - Music on Hold
Music on Hold (MoH) files play when a caller is on hold. To add to these, create a folder to house the music files, and give the folder a name and description. Files in a folder can be selected for play either alphabetically or randomly. Once the ...
TMS Feature - PBX Manager - Voice Recordings
Voice recordings are the media files that are used for various functions, like IVR Menues, inbound routes, or queue announcements. There are three ways a recording can be created: Upload a message from the browser Download the Voice Menu Recorder ...
TMS Feature - PBX Manager - Pause Codes
Pause codes indicate why a participant/agent is not available for calls and can be customised according to the company’s needs. Pause codes can be created by a PBX admin and used by any extension enabled to do so. To create a new pause code, the ...
TMS Feature - PBX Manager - Feature Codes
Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. To add a feature code, contact Euphoria Support. ...
TMS Feature - PBX Manager - PBX Settings
Basic Settings The PBX settings are global to the company’s account settings, which can affect all extensions and calls. For each call, there is a Default External Caller ID number, and for systems that support showing text, a Default External Caller ...
Are Default Company caller ID’s configurable?
The PBX Admin is able to configure any external caller ID available based on the DIDs assigned to the PBX.
How to Join a Conference Room?
Method 1: Using the *63 feature code. Use any phone and dial *63, then follow the voice prompts. Enter the room number created when asked for it. Method 2: Pointing a DID (number) to the conference. Route a number that is on the PBX to point to the ...
How to Set up a Conference Room - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Conference Rooms sub-menu item. 5. ...
How To Make Multiple Extensions Ring AtThe Same Time - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Hunt Lists sub-menu item. 5. Click on ...
How To Add A Hunt List - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Hunt Lists sub-menu item. 5. Click on ...
On Which Website can I find Music for my Telephone Recording?
The website is http://freeplaymusic.com.
How to Add an IVR / Digital Receptionist - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the IVR Menus sub-menu item. 5. Click Add ...
How to Add a Recording via Your Phone.
Dial *31 from your phone. Follow the voice prompt and record the message. (This recording will now automatically be uploaded to your Media Manager in the TMS, where it can be assigned to where you want it to be. Depending on your extension type, you ...
Where to get a Professionally Recorded IVR Message Created?
Contact your sales executive at Euphoria, who will advise you on the available packages.
Can I change Feature codes?
Feature codes are preset key sequences and special numbers you can type into your touch-tone keypad.
How to Set Up Pause Codes- Step by Step Instructions
1. Go to the TMS URL:https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Pause Codes sub-menu item. 5. Click on ...
How to Adjust/Change an Inbound Route - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Inbound Routes sub-menu item. 5. Click ...
How to Add a Custom Holiday Message to a Business PBX - Step by Step Instructions
Method 1 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Inbound Routes sub-menu item. ...
How to Add a Huntlist/IVR/ or Queue to the Inbound Routes - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Set up the specific action as per their individual How To’s. (How to Configuration a ...
How to Set Up an Inbound Route - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Inbound Routes sub-menu item. 5. Click ...
Where is the Time Out for a Queue Controlled - Step by Step Instructions
1. In the Inbound Queue, in Connections and Ring Strategy, by adapting the Ring Timeout. 2. In a Huntlist, in the Queue step.
How to Add Members to a Queue - Step by Step Instructions
3 Options Option 1: In Bulk 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Queues ...
How to Add a Webhook to a Queue - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Queues sub-menu item. 5. Choose the ...
How to Enable Disposition for Queues - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Queues sub-menu item. 5. Choose the ...
How to Configure/Create a Queue - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Queues sub-menu item. 5. Click on ...
How to Create Pickup Groups - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. Click ...
How to Use Parking Lots - Step by Step Instructions
1. Select the Default Parking lot line key on your device. (using the park feature 700) 2. Notice the parking lot lights will start flashing red. 3. Unpark that call back click on the parking lot that’s flashing.
How to Setup Parking Lots - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. ...
How to Change the System Voice on the PBX - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. Click ...
How to Disable Personal Caller ID - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. Uncheck ...
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