TMS Feature - PBX Manager - Hunt Lists
A hunt list is a series of actions that will be executed in a predetermined order. The order that they appear is essential, as they are processed sequentially.
The main page shows existing hunt lists with their name, description and the “edit” and “delete” buttons. To create new hunt lists, select the “add hunt list” button and add a name and description to indicate what the list will be used for.
When creating a hunt list, the administrator firstly needs to decide what to do should a call go unanswered. This becomes the final step in the hunt list thereafter.
There is no limit to the number of steps that can be added to a hunt list, and the order can be changed at any time by moving an option up or down. The three options are:
Announcement
Ring Group
Queue
The following settings are available for each option:
Announcement
Announcement: Chosen from the list of available recordings in the system.
Ring Group
Extensions to ring as well as other numbers such as cellphones/other external numbers.
Ignore transfers: This will prevent the system from sending the caller to voicemail. This should always be
enabled to send the caller to the next step in the hunt list.
Ring time: How long the call rings before the system will move on to the next step in the huntlist.
Queue
How long to wait in a queue: the maximum length of time the caller should be kept waiting in a queue before
they are moved to the next step.
Play ringtone: Play a ringing tone to the caller instead of hold music.
Articles Related “How To” Document Links:
How to add a Huntlist/IVR/ or Queue to the Inbound routes.
PBX Settings
How do I change my default caller ID?
How to Disable Personal Caller ID.
How to change the system voice on the PBX?
Are Default Company caller IDs configurable?
Queues
How to Configuration/Create a Queue.
How to Enable Disposition for Queues.
How to Add a Webhook to a Queue
How to add Members to a Queue.
Where is the Time for a Queue Controlled?
Inbound Routes
How to Set Up an Inbound Route.
How to Add a Custom Holiday Message to a Business PBX.
How to adjust/Change an Inbound Route.
Pause Codes
Feature Codes
Euphoria Standard Feature Codes
IVR
Where to get a Professionally Recorded IVR Message Created?
How to Add a Recording via Your Phone.
How to Add an IVR / Digital Receptionist?
On Which Website can I find Music for my Telephone Recording?
Huntlist
How To Make Multiple Extensions Ring At The Same Time.
Conference Room
How to Set up a Conference Room.
How to join a conference room?
Mailboxes
Related Articles
TMS Feature - PBX Manager - Queues
Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...TMS Feature - PBX Manager - Feature Codes
Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. To add a feature code, contact Euphoria Support. ...TMS Feature - PBX Manager - PBX Settings
Basic Settings The PBX settings are global to the company’s account settings, which can affect all extensions and calls. For each call, there is a Default External Caller ID number, and for systems that support showing text, a Default External Caller ...TMS Feature - Campaign Manager
The purpose of the Campaign Manager menu item is to enable the administrator to create a campaign. It is possible to create several campaigns, each with different agents assigned if desired. Note: An administrator will only be able to create a ...TMS Feature - PBX Manager - IVR Menus
Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system that allows people to interact using dual-tone multifrequency (DTMF) tones on the caller's keypad. IVR systems generally respond with a pre-recorded audio file ...