TMS Feature - PBX Manager - IVR Menus
Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system that allows people to interact using dual-tone multifrequency (DTMF) tones on the caller's keypad. IVR systems generally respond with a pre-recorded audio file at each step to guide users further.
IVR systems allow the caller to direct themselves to their required destination using the keys on their phone, for example, "Select ‘1’ for Sales, or ‘2’ for Support”. Each selection/digit within an IVR can be set to a particular destination. Admins can create and link IVRs. These linked IVRs can direct callers to a range of different endpoints. To inform a caller what number to press, the administrator needs to select the relevant “Announcement To Play” from the list available.
To create the IVR recordings need to be uploaded and saved in the Voice Recording section of the PBX Manager, the keypad mapping section needs to be configured with these recordings. Each key can be configured to perform an action. Certain non-numeric options are also available:
Timeout: Is used when a caller does not press any keys.
Invalid: Is used when a caller presses an unassigned option.
When either of these two options occurs, the admin may want to repeat the menu or play an announcement and then repeat the menu, or hangup.
The general parameters of an IVR are:
Menu timeout: The amount of time in seconds that the caller has to press a key option. If the caller does not press a key,
the “Timeout” menu option will automatically be selected.
Keypress timeout: The time the system will wait between key presses, for example, if a sequence of digits is being entered.
Extension/feature codes dialling: Enables the user to dial an extension or feature code instead of the options being
presented in the IVR. Key press timeout also affects this as extensions are typically three digits long, and the wait time
Articles Related “How To” Document Links:
How to add a Huntlist/IVR/ or Queue to the Inbound routes.
PBX Settings
How do I change my default caller ID?
How to Disable Personal Caller ID.
How to change the system voice on the PBX?
Are Default Company caller IDs configurable?
Queues
How to Configuration/Create a Queue.
How to Enable Disposition for Queues.
How to Add a Webhook to a Queue
How to add Members to a Queue.
Where is the Time for a Queue Controlled?
Inbound Routes
How to Set Up an Inbound Route.
How to Add a Custom Holiday Message to a Business PBX.
How to adjust/Change an Inbound Route.
Pause Codes
Feature Codes
Euphoria Standard Feature Codes
IVR
Where to get a Professionally Recorded IVR Message Created?
How to Add a Recording via Your Phone.
How to Add an IVR / Digital Receptionist?
On Which Website can I find Music for my Telephone Recording?
Huntlist
How To Make Multiple Extensions Ring At The Same Time.
Conference Room
How to Set up a Conference Room.
How to join a conference room?
Mailboxes
Related Articles
TMS Feature - PBX Manager - Queues
Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...TMS Feature - PBX Manager - PBX Settings
Basic Settings The PBX settings are global to the company’s account settings, which can affect all extensions and calls. For each call, there is a Default External Caller ID number, and for systems that support showing text, a Default External Caller ...TMS Feature - PBX Manager - Feature Codes
Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. To add a feature code, contact Euphoria Support. ...TMS Feature - PBX Manager - Voice Recordings
Voice recordings are the media files that are used for various functions, like IVR Menues, inbound routes, or queue announcements. There are three ways a recording can be created: Upload a message from the browser Download the Voice Menu Recorder ...TMS Feature - PBX Manager - Mailboxes
The mailbox page presents a list of the company’s mailboxes. The list includes mailboxes for each extension and special mailboxes. Extension mailboxes cannot be edited from this page and are covered in the relevant Extensions_Voicemail article. ...