Why and How to Set Up the Callback Feature (On PBX).

Why and How to Set Up the Callback Feature (On PBX).

Creating this will allow the cost of the call to be on by the Euphoria PBX rather than the users’ cell phone airtime.

  • Send in a request to support@euphoria.co.za to set up a feature code forCall Back.

  • Provide Euphoria with the code you would like to use. (This cannot be in the same range as your extensions)

  • Confirm the number you want this facility to be set on. Keeping in mind that this number would be dedicated to the callback feature.

Euphoria will use an extension that is not on the PBX to create the callback. This option does not allow for recordings and will use the PBX’s default caller ID. 

Example of use: When clients want to call a company, the call will initiate and end the call promptly to save the client monies. The system will call the client back.

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