How to Configure/Create a Queue - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the PBX Manager menu item.
4. Click on the Queues sub-menu item.
5. Click on Create New Queue.
6. Create a queue name, description and decide if the queue is Inbound or outbound.
(Please do not choose a similar name to your PBX name, this will cause the Queue not to work.)
7. Fill in and decide on all basic details.
- Presence or availability.
- Position and hold time.
- Periodic Announcement.
- Connections and ring strategy.
- Agent/Member Settings.
- Service Level Agreement.
- Miscellaneous.
- Dispositions.
8. Click Apply to save all changes.
Related Articles
How to Create a Webhook - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the API & Integration Center menu item. 4. Click on the Integration Center ...How to Create a Custom Role - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the TMS Users menu item. 4. Click on the Managers sub-menu item. 5. Click on the ...How to Add a Huntlist/IVR/ or Queue to the Inbound Routes - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Set up the specific action as per their individual How To’s. (How to Configuration a ...Where is the Time Out for a Queue Controlled - Step by Step Instructions
1. In the Inbound Queue, in Connections and Ring Strategy, by adapting the Ring Timeout. 2. In a Huntlist, in the Queue step.How to Add a Webhook to a Queue - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Queues sub-menu item. 5. Choose the ...