How to Add a Custom Holiday Message to a Business PBX - Step by Step Instructions
Method 1
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the PBX Manager menu item.
4. Click on the Inbound Routes sub-menu item.
5. Select the desired Action Group.
6. Click on the down arrow next to the Actions tab.
7. Click Add Action and add a new action. This will be used for 1 Holiday message.
8. Add the Type (Time-Based), Description (Christmas/Easter Holiday Message), Schedule (Month, date or day and times), Action (Play File and Hang Up) and Action details (Choose the recording created) to the route.)
9. Click Apply to save the changes.
10. During the holiday season, move the action to the top of the list so that the dialer knows which route to follow.
11. At the end of the season, the dialplan will ship this action if the dates are set up correctly.
12. Assign the DIDs to the Action group if this has not already been done.
13. Drag and drop available DIDs from the Available DIDs column to the Assigned DIDs column
14. Click Apply to save the changes.
Note: Record a message via VoIP phone by dialling *31 and following the voice prompts. Once the recording is saved, it will automatically load to the voice recordings sub-menu item in the PBX Manager.
Method 2
When a large number of DIDs need to be added to a Holiday message, the best option would be to create a new action group and add the DIDs to this group for the season. It is important to remember to remove the DIDs at the end of the season and add them back to their usual routes.
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