TMS Feature - PBX Manager - Music on Hold
Music on Hold (MoH) files play when a caller is on hold.
To add to these, create a folder to house the music files, and give the folder a name and description. Files in a folder can be selected for play either alphabetically or randomly. Once the folder is created, music files can be uploaded. The same restrictions apply to Music on Hold files as voice recordings. It is important to note that copyright laws and royalties must be considered when selecting music.
It is possible to have multiple folders with different files for different purposes. For instance, individual queues can have different music. Music on Hold does not have to be music only and can include advertisements or announcements.
Articles Related “How To” Document Links:
How to add a Huntlist/IVR/ or Queue to the Inbound routes.
PBX Settings
How do I change my default caller ID?
How to Disable Personal Caller ID.
How to change the system voice on the PBX?
Are Default Company caller IDs configurable?
Queues
How to Configuration/Create a Queue.
How to Enable Disposition for Queues.
How to Add a Webhook to a Queue
How to add Members to a Queue.
Where is the Time for a Queue Controlled?
Inbound Routes
How to Set Up an Inbound Route.
How to Add a Custom Holiday Message to a Business PBX.
How to adjust/Change an Inbound Route.
Pause Codes
Feature Codes
Euphoria Standard Feature Codes
IVR
Where to get a Professionally Recorded IVR Message Created?
How to Add a Recording via Your Phone.
How to Add an IVR / Digital Receptionist?
On Which Website can I find Music for my Telephone Recording?
Huntlist
How To Make Multiple Extensions Ring At The Same Time.
Conference Room
How to Set up a Conference Room.
How to join a conference room?
Mailboxes
How to Set Up and Activate Hot Desking.
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