TMS Feature - PBX Manager - Pause Codes
Pause codes indicate why a participant/agent is not available for calls and can be customised according to the company’s needs.
Pause codes can be created by a PBX admin and used by any extension enabled to do so. To create a new pause code, the admin needs to specify a name, a code (number), a threshold and whether it is productive or not. Pause codes can be used via the Agent Workspace interface or via feature codes, with the numeric code specified.
A threshold is set on each particular pause reason. It indicates the maximum expected duration that the pause should be active, i.e. to indicate when an agent has gone over their allotted pause time. When this happens, an alert will be created and flag the agent in Realtime Monitor: Agents
A pause can be productive or unproductive. For example:
Productive: An agent is not available to take calls but is still considered working, like meetings or training.
Unproductive: The agent is not working and is on a lunch or a bathroom break.
Articles Related “How To” Document Links:
How to add a Huntlist/IVR/ or Queue to the Inbound routes.
PBX Settings
How do I change my default caller ID?
How to Disable Personal Caller ID.
How to change the system voice on the PBX?
Are Default Company caller IDs configurable?
Queues
How to Configuration/Create a Queue.
How to Enable Disposition for Queues.
How to Add a Webhook to a Queue
How to add Members to a Queue.
Where is the Time for a Queue Controlled?
Inbound Routes
How to Set Up an Inbound Route.
How to Add a Custom Holiday Message to a Business PBX.
How to adjust/Change an Inbound Route.
Pause Codes
Feature Codes
Euphoria Standard Feature Codes
IVR
Where to get a Professionally Recorded IVR Message Created?
How to Add a Recording via Your Phone.
How to Add an IVR / Digital Receptionist?
On Which Website can I find Music for my Telephone Recording?
Huntlist
How To Make Multiple Extensions Ring At The Same Time.
Conference Room
How to Set up a Conference Room.
How to join a conference room?
Mailboxes
Related Articles
TMS Feature - PBX Manager - Feature Codes
Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. To add a feature code, contact Euphoria Support. ...TMS Feature - PBX Manager - Queues
Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...TMS Feature - PBX Manager - PBX Settings
Basic Settings The PBX settings are global to the company’s account settings, which can affect all extensions and calls. For each call, there is a Default External Caller ID number, and for systems that support showing text, a Default External Caller ...TMS Feature - PBX Manager - IVR Menus
Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system that allows people to interact using dual-tone multifrequency (DTMF) tones on the caller's keypad. IVR systems generally respond with a pre-recorded audio file ...TMS Feature - PBX Manager - Voice Recordings
Voice recordings are the media files that are used for various functions, like IVR Menues, inbound routes, or queue announcements. There are three ways a recording can be created: Upload a message from the browser Download the Voice Menu Recorder ...