Where to get a Professionally Recorded IVR Message Created?

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• TMS Feature - PBX Manager - IVR Menus

  Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system that allows people to interact using dual-tone multifrequency (DTMF) tones on the caller's keypad. IVR systems generally respond with a pre-recorded audio file ...

• Which Calls are Recorded?

  1. Euphoria charges for Call Recording on a per-extension level. Any call received by an extension or made by an extension with Call Recording active will record that call. 2. External calls are recorded when: 2.1. Call is sent to a Huntlist and IVR ...

• How to Add a Custom Holiday Message to a Business PBX - Step by Step Instructions

  Method 1 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Inbound Routes sub-menu item. ...

• TMS Feature - PBX Manager - Voice Recordings

  Voice recordings are the media files that are used for various functions, like IVR Menues, inbound routes, or queue announcements. There are three ways a recording can be created: Upload a message from the browser Download the Voice Menu Recorder ...

• TMS Feature - PBX Manager - Pause Codes

  Pause codes indicate why a participant/agent is not available for calls and can be customised according to the company’s needs. Pause codes can be created by a PBX admin and used by any extension enabled to do so. To create a new pause code, the ...