What are Voice Recordings Used For?
The voice recordings are the media files that play at different points during your IVR/Menu or inbound route. They can also be used for queue announcements, Telephone surveys, and many other areas in the TMS. Any voice changes to the system require that recordings be redone and reloaded to ensure the information is accurate.
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TMS Feature - PBX Manager - Voice Recordings
Voice recordings are the media files that are used for various functions, like IVR Menues, inbound routes, or queue announcements. There are three ways a recording can be created: Upload a message from the browser Download the Voice Menu Recorder ...TMS Downloads&Tools: Call Recordings Manager (Bulk Recorder)
What is the Call Recordings Manager? The Call Recordings Manager is an application to view all call recordings company-wide. It's designed to be quick and as convenient as using the TMS. A user can use it to search call recordings and play the files ...How Do I Save a Voice Recording to the TMS - Step by Step Instructions
4 Options Option 1: Feature Code Dial the feature code *31 on your desk phone. Once saved the recording will sit in the TMS in the voice recording section. Option 2: Record from the Voice Recordings Page 1. Go to the TMS URL: ...TMS Feature - Extension Manager - CDRS, Call Recordings, Call Backs
Call Detail Records (CDR) Within the CDR page, an administrator can view all incoming and outgoing calls across the entire account. Various search criteria are also available; these options include the dates, CRM tags, extension filter and “Only ...How to Change the System Voice on the PBX - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. Click ...