Downloads and tools are there to assist with the day-to-day use of the TMS account, as well as give options to download applications that allow access to functionality not available on the TMS.
The tools include Windows applications, development applications, Chrome extensions and information about our Mobile application that can be found on the Apple Store and Google's Play Store.
Each application has a description of setup instructions, computer requirements, as well as the size and type of file.
Articles Related “How To” Document Links:
Windows Tools
How to Install and Set Up the Euphoria Advanced Softphone (Previously Agent Manager)
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
How to make Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
How to do a Transfer on the Euphoria Advanced Softphone: (Previously Agent Manager)
Sync Contacts From Microsoft Outlook to the Euphoria Advanced Softphone: (Previously Agent Manager)
Sync Contacts From Microsoft Excel to the Euphoria Advanced Softphone: (Previously Agent Manager)
How to make a call on hold in the Euphoria Advanced Softphone (Agent Manager)?
How to Transfer Calls in the Euphoria Advanced Softphone (Agent Manager)?
How to hang up a call in the Euphoria Advanced Softphone (Agent Manager)?
Softphone gets a "Could not Load File or Assembly" Error.
TMS Downloads & Tools: Call Recordings Manager (Bulk Recorder)
Development Tools
Development Tools: See How to install the API Adapter
Mobile Applications
How to Set Up the TMS on a Mobile Phone.
How to Log Out of the TMS on a Mobile Phone.
How to transfer calls in the TMS on a Mobile Phone?
Enabling the TMS Bluetooth Headset on a Mobile Phone.
How to Set Up the TMS Call Forwarding on a Mobile Phone.
Mobile Applications: What are Cellular Features on a PBX?