Unattended Transfer

Step 1: Answer the call.

Step 2: Push transfer on the phone  (this puts the caller on hold).

Step 3: Dial the extension you wish to transfer to and push transfer again. 


Attended Transfer

Step 1: Answer the call.

Step 2: Push transfer on the phone  (this puts the caller on hold).

Step 3: Dial the extension you wish to transfer and push the # (send key); the person you are transferring to will answer the phone. You can then ask them if they wish to take the call; once ready, you push transfer again.