Unattended Transfer

  1. Answer the call.
  2. Push transfer on the phone  (this puts the caller on hold).
  3.  Dial the extension you wish to transfer to and push transfer again. 


Attended Transfer

  1. Answer the call.
  2. Push transfer on the phone  (this puts the caller on hold).
  3. Dial the extension you wish to transfer and push the # (send key); the person you are transferring to will answer the phone. You can then ask them if they wish to take the call; once ready, you push transfer again.