- Go to the TMS URL: https://tms.euphoria.co.za/
- Choose the correct account
- Open the application.
- If you would like to dial out through your physical desk phone:
- Click on the "View" tab at the top left corner, and select "Hide phone".
- Click on the "Contacts" tab and then on “Contact Settings”.
- On the pop-up screen, tick the box to enable the Microsoft Outlook Sync.
- Click the Test button. If you are satisfied with the results, you can proceed to click OK.
- Close the Address Book Settings. Go back to the Contact tab, click on "Sync Contacts Now."
- Verify the contacts sync - The contacts which the Outlook account has synced will have an Outlook icon next to them.
- Right-click on any synced number and click Dial-number. Select the number to dial, and it will ring on your desk phone.
Sync Contacts From Microsoft Outlook to the Euphoria Advanced Softphone: (Previously Agent Manager) Print
Modified on: Thu, 3 Mar, 2022 at 3:04 PM
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