Extension Manager
TMS Feature - Extension Manager - CDRS, Call Recordings, Call Backs
Call Detail Records (CDR) Within the CDR page, an administrator can view all incoming and outgoing calls across the entire account. Various search criteria are also available; these options include the dates, CRM tags, extension filter and “Only ...
TMS Feature - Extension Manager - Groups
Groups allow an administrator to bundle extensions together by their criteria; these could be things such as branches, positions or departments. These groups are purely an aid within the TMS but do not affect the workings of the PBX. Groups can allow ...
TMS Feature - Extension Manager - Extensions
Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...
How to Remove Forwarding Rules on an Extension - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Create an Extension in the TMS for Post-Paid Users - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...
How to Create an Extension in the TMS for Pre-Paid Users - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Create/Use CallBacks - Step by Step Instructions
Option 1: In Callbacks 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Callbacks ...
Can Callbacks be Created for Groups?
Callbacks are per extension user.
How to Search, Listen and Download a Call Recording - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Call Recordings sub-menu item. ...
Which Calls are Recorded?
1. Euphoria charges for Call Recording on a per-extension level. Any call received by an extension or made by an extension with Call Recording active will record that call. 2. External calls are recorded when: 2.1. Call is sent to a Huntlist and IVR ...
How to search for CDRs (Call Detail Records) - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Call Detail Records sub-menu ...
Call Detail Recordings: Do CDRs Include Recordings from Previous TMS Versions?
How to Create a Provisioning Template - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Provisioning sub-menu item. 5. ...
How to Add Extensions to a Group - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Groups sub-menu item. 5. Click ...
How to Create an Extension Group - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Groups sub-menu item. 5. Click ...
How to Disable the Transfer Feature for Agents - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Enable an Extension as an Agent - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Add an Additional Registration for Extensions - Step by Step Instructions
1. Go to the TMS URL:https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
Where can I Find the Details Needed to Register an Extension - Step by Step Instructions
Update Date:June 2023 Created By:Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2.Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on theExtension Managermenu item. ...
How to View the Online Status of an Additional Registration - Step by Step Instructions
1. Go to the TMS URL:https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
Registration Tab: Why am I Online, But shown as Offline?
This will happen when you are using an additional registration and not your primary registration. It will show as offline as that is the status of your Primary Registration.
How to Set Up an Extension for Cellular Features. (Forwarding) - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Create a Callback for a Company - Step by Step Instructions
Creating a call back for a company would allow a client to contact the company, and then have the company call them back without the client having to first speak to an agent. 1. Request support to create a feature code in the Matrix. 2. Create an ...
Why Can an Extension Make a Call But Not Receive a Call?
Update Date:June 2023 Created By:Marizane Brummer Do Not Disturb (DND) could be active on the handset. Disable DND A Forward could be active on the handset. Disable all Call Forwards:
How to Set Up the Forwarding Feature for Extensions/Cellphones - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Deactivate Voicemail on My Extension - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How do I Change My Voicemail-to-Email Address - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
What is My Voicemail Password?
Your voicemail password is, by default, the same as your extension number. Your PBX administrator can change this.
How do I Access my Voicemail - Step by Step Instructions
Desk or SoftPhone: 1. Dial *85 on your phone. 2. When prompted for the password, please enter your extension number and the # key. On Email: 1. Ensure that voicemail to email is enabled: a. Go to the TMS URL: https://tms.euphoria.co.za/ b. Choose the ...
Extensions: On Enabled Features, What does the Standard 182 Mean?
This indicates the retention period available on the extension.
How to Set the Audio CODEC to G729AB - Step by Step Instructions
Log on to the IP address of the Fanvil; this address can be found by pressing the “OK” button. Select the SIP Tab. Click on the line sub-menu. Click the 'Codec Settings' drop-down menu. Ensure that G729AB is the only codec in the 'Enabled Codecs' ...
How to Get Sip Credentials - Step by Step Instructions
1. Go to the TMS URL:https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager Menu Item. 4. Click on the Extensions sub-menu item. 5. ...
How to Set Up/Remove Pin Dialing - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps). 3. Click on the Extension Manager Menu Item. 4. Click on the Extensions sub-menu item. 5. ...
How to Provision a Device to an Extension - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Ensure the correct template is created as per How to Create a Provisioning Template. 4. ...
Enabling the API on an Extension - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to Create a New Extension - for Pre-Paid Users - Step by Step Instructions
Update Date:May 2023 Created By:Marizane Brummer 1.Go to the TMS URL: https://tms.euphoria.co.za/ 2.Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Managermenu item. 4. ...
Can an Extension Number be Chosen?
The manager can choose the extension number with the creation of extensions in 2 ways. 1. Letting accounts know that they want new extensions created and giving the extension numbers. 2. Creation of a new extension in the TMS and adding the number. ...
How to Set Up and Activate Hot Desking - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Mailboxes sub-menu item. 5. Click on ...