Which Calls are Recorded?
1. Euphoria charges for Call Recording on a per-extension level. Any call received by an extension or made by an extension with Call Recording active will record that call.
2. External calls are recorded when:
2.1. Call is sent to a Huntlist and IVR option indicating an extension user that has call recordings enabled.
HUNTLIST
IVR
Related Articles
Am I able to make calls during prep time?
But you can take calls.TMS Feature - Realtime Monitor: Current Calls
The page will display all calls visible to the current user. The “Stop Updating” button will stop the page from updating the current data, and “Originate Call” allows the administrator to select an extension and initiate a call from that extension to ...How to View Realtime Current Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...How to Use Wisper/Spy/Barge in Current Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...How to Use the Queue Analytics to Trace Inbound/Outbound Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the queue ...