Call Detail Recordings: Do CDRs Include Recordings from Previous TMS Versions?

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TMS Feature - Extension Manager - CDRS, Call Recordings, Call Backs
Call Detail Records (CDR) Within the CDR page, an administrator can view all incoming and outgoing calls across the entire account. Various search criteria are also available; these options include the dates, CRM tags, extension filter and “Only ...
TMS Feature - Extension Manager - Groups
Groups allow an administrator to bundle extensions together by their criteria; these could be things such as branches, positions or departments. These groups are purely an aid within the TMS but do not affect the workings of the PBX. Groups can allow ...
How to search for CDRs (Call Detail Records) - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Call Detail Records sub-menu ...
TMS Feature - Extension Manager - Extensions
Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...
TMS Downloads&Tools: Call Recordings Manager (Bulk Recorder)
What is the Call Recordings Manager? The Call Recordings Manager is an application to view all call recordings company-wide. It's designed to be quick and as convenient as using the TMS. A user can use it to search call recordings and play the files ...