Realtime Monitor
TMS Feature - Realtime Monitor: Connectivity
In Connectivity, an administrator can view the current state of all ViBE tunnels. This display shows information regarding the following: Calls - This shows the number of current calls against available licenses. Quality - A representation of the ...
TMS Feature - Realtime Monitor: Realtime Agents
The Realtime Agents page shows the current status of agents; this page is possibly the primary tool for Call Centre Managers/Team leaders to keep informed as to agents’ behaviour patterns. It is possible to filter by group, and even status, for ...
TMS Feature - Realtime Monitor: Realtime Conference
The Realtime Conference page displays any realtime conferences currently happening along with the participants, duration and conference room name. An administrator can lock the conference room, making it inaccessible to any further participants. By ...
TMS Feature - Realtime Monitor: Realtime Dialer Status
Realtime dialer status is a troubleshooting submenu item particular to Power Dial campaigns; since the system will be dialling behind the scenes, it allows an administrator to determine if there are calls being dialled for a particular campaign or ...
TMS Feature - Realtime Monitor: Realtime Campaigns
The Realtime campaigns page display shows an overview of all the currently active campaigns. Much like pages in Analytics, each value in the table can be selected for more details on the calls that match the selected value. Selecting a campaign name ...
TMS Feature - Realtime Monitor: Realtime Queues
Realtime Queues shows an overview of all queues available and is divided into Inbound and Outbound queues each showing aspects particular to their nature. Inbound Queue Overview When an inbound realtime queue is opened the first thing the user will ...
TMS Feature - Realtime Monitor: Realtime Extension
Realtime Extensions The realtime extensions page shows the current status of extensions as well as their current latency. A latency measure of more than 200ms can indicate a poor connection, and call quality may suffer. If an extension is online, a ...
TMS Feature - Realtime Monitor: Current Calls
The page will display all calls visible to the current user. The “Stop Updating” button will stop the page from updating the current data, and “Originate Call” allows the administrator to select an extension and initiate a call from that extension to ...
TMS Feature - Realtime Monitor: Realtime Agents
The Realtime Agents page shows the current status of agents; this page is possibly the primary tool for Call Centre Managers/Team leaders to keep informed as to agents’ behaviour patterns. It is possible to filter by group, and even status, for ...
How to log an Agent Off from the Realtime page - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Agents sub-menu item. 5. ...
How to put an Agent from a Campaign on hold from the Realtime page - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Agents sub-menu item. 5. ...
How to View Agents in Realtime - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Agents sub-menu item. 5. ...
How to View Realtime Dialer Status - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Dialer Status sub-menu ...
How do I view a contact list's Analytics in Realtime - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Campaigns sub-menu item. ...
How to see all the Campaigns I Manage in Realtime - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Campaigns sub-menu item. ...
How to Use Whisper/Spy/Barge in Realtime Extensions - Step by Step Instructions
Update Date:June 2023 Created By:Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. ...
How to View Realtime Queues - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Queues sub-menu item. 5. ...
How to View Realtime Extensions - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Extensions sub-menu ...
How to Use Wisper/Spy/Barge in Current Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...
TMS Feature - Realtime Monitor
The purpose of the realtime pages is to allow the administrator to see a real-time view of what is happening on the PBX, with different pages allowing focus on specific aspects of current events. Current Calls The page will display all calls visible ...
How to View Realtime Current Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...