How to View Realtime Dialer Status - Step by Step Instructions

How to View Realtime Dialer Status - Step by Step Instructions

1. Go to the TMS URL: https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Realtime Monitor menu item.

4. Click on the Realtime Dialer Status sub-menu item.

5. All current live campaigns dialer status are available in the Searh Options box.  

6. Click Display to view the dial Status of the Campaign. 



    • Related Articles

    • TMS Feature - Realtime Monitor: Realtime Dialer Status

      Realtime dialer status is a troubleshooting submenu item particular to Power Dial campaigns; since the system will be dialling behind the scenes, it allows an administrator to determine if there are calls being dialled for a particular campaign or ...

    • How to View Realtime Extensions - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Extensions sub-menu ...

    • How to View Realtime Current Calls - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...

    • How to View Agents in Realtime - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Agents sub-menu item. 5. ...

    • How to View Realtime Queues - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Queues sub-menu item. 5. ...