TMS Feature - Realtime Monitor: Realtime Dialer Status

TMS Feature - Realtime Monitor: Realtime Dialer Status

Realtime dialer status is a troubleshooting submenu item particular to Power Dial campaigns; since the system will be dialling behind the scenes, it allows an administrator to determine if there are calls being dialled for a particular campaign or agent.


    • Related Articles

    • TMS Feature - Realtime Monitor: Realtime Conference

      The Realtime Conference page displays any realtime conferences currently happening along with the participants, duration and conference room name. An administrator can lock the conference room, making it inaccessible to any further participants. By ...

    • TMS Feature - Realtime Monitor: Connectivity

      In Connectivity, an administrator can view the current state of all ViBE tunnels. This display shows information regarding the following: Calls - This shows the number of current calls against available licenses. Quality - A representation of the ...

    • TMS Feature - Realtime Monitor: Realtime Campaigns

      The Realtime campaigns page display shows an overview of all the currently active campaigns. Much like pages in Analytics, each value in the table can be selected for more details on the calls that match the selected value. Selecting a campaign name ...

    • TMS Feature - Realtime Monitor: Realtime Extension

      Realtime Extensions The realtime extensions page shows the current status of extensions as well as their current latency. A latency measure of more than 200ms can indicate a poor connection, and call quality may suffer. If an extension is online, a ...

    • TMS Feature - Realtime Monitor: Realtime Agents

      The Realtime Agents page shows the current status of agents; this page is possibly the primary tool for Call Centre Managers/Team leaders to keep informed as to agents’ behaviour patterns. It is possible to filter by group, and even status, for ...