TMS Feature - Realtime Monitor: Realtime Extension

TMS Feature - Realtime Monitor: Realtime Extension

Realtime Extensions

The realtime extensions page shows the current status of extensions as well as their current latency. A latency measure of more than 200ms can indicate a poor connection, and call quality may suffer. 

If an extension is online, a tooltip will be available when the extension is selected, showing an option to creat a call back, the server to which the extension is registered, buttons for Whisper, Spy, Barge and a link to the Call Detail Records for that extension. 


The call-back button allows for a call-back to be created between colleagues. When the user selects the Extension Call Detail Records, a new page will open. This page displays calls made to and from the specified extension. You can filter the search result using the option provided.


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