How to Use Whisper/Spy/Barge in Realtime Extensions - Step by Step Instructions
Update Date:June 2023
Created By:Marizane Brummer
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Realtime Monitor menu item.
4. Click on the Realtime Extensions sub-menu item.
5. Select one of the In Use extensions to view a pop-up with details.
5.1.. Select Barge In to speak to the extension user and the client.
5.2. Select Wisper to speak to the extension user but not the client.
5.3. Select Spy to listen to the extension user and the client without them knowing you are listening.
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