How to View Agents in Realtime - Step by Step Instructions

How to View Agents in Realtime - Step by Step Instructions

1. Go to the TMS URL: https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Realtime Monitor menu item.

4. Click on the Realtime Agents sub-menu item.

5. All agents in their respective statuses will show on this page.  

6.  Search for a specific agent by typing their name or extension number in the search box and click Display.



    • Related Articles

    • How to View Realtime Queues - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Queues sub-menu item. 5. ...

    • How to View Realtime Extensions - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Extensions sub-menu ...

    • How to View Realtime Current Calls - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Current Calls sub-menu ...

    • How to View Realtime Dialer Status - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Dialer Status sub-menu ...

    • TMS Feature - Realtime Monitor: Realtime Agents

      The Realtime Agents page shows the current status of agents; this page is possibly the primary tool for Call Centre Managers/Team leaders to keep informed as to agents’ behaviour patterns. It is possible to filter by group, and even status, for ...