Agent Also known as a Call Centre Agent or Contact Centre Agent. An agent’s primary role is to help service customer requests, generally telephonically. An inbound Call Centre receives calls from customers, and may be taking orders or servicing ...
TMS Guide: TMS User Extensions not linked to a TMS login or an existing account have a RED icon. Extensions linked to a TMS login or an existing account have a BLUE icon
Bad call quality usually occurs when sharing voice and data on the same link. We recommend prioritising your network traffic using Quality Of Service; this will allow you to dedicate a portion of your bandwidth to voice to prevent call quality from ...
One way audio can be related to a firewall setting on the router. Most home routers do come with a setting called SIP ALG, which can be found under the NAT Settings. We would recommend disabling this feature as it is known to interfere with ...
TMS Guide - Chapter: Campaign Analytics (A contact may have more than one number that can be dialled; thus, a failed number may not mean a failed contact.)
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the PBX Settings sub-menu item. 5. In the ...
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...