The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...
Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent Analytics For a fuller understanding of the difference between Agents and Participants, please refer to ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the Agent Workspace sub-menu item.
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account, which will be an agent extension account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the ...
Unattended Transfer 1. Make a call/answer an incoming call within the agent workspace 2. Click on the Transfer button from the phone panel. 3. Add the number to whom the transfer will be going. 4. Click the Transfer Now button. Attended Transfer 1. ...