What does the red dot mean in Queue Call logs?
When a call is recorded but the account holder does not have access to listen to it, a red dot will appear next to the call item. To fix this, the user needs to be given access to call recordings.
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TMS Feature - Queue Analytics
The main Queue analytics page allows an administrator to see an overview of the performance of the available queues. The queues are grouped by type, which indicates the focus of call statistics for that queue, i.e. inbound or outbound. This page ...How to View Individual Queue Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Queue Analytics sub-menu item. 5. Add ...How to Use the Queue Analytics to Trace Inbound/Outbound Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the queue ...Where do I find Outbound Queue Abandoned Statistics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the ...Where do I find Inbound Queue Abandoned Statistics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the ...