Can a manager delete another Manager?
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Inbound Routes is a list of actions determining how a call coming into the company will be handled. These actions can send the call to an extension, queue, IVR or a preset script. Routes can be set as operator-based or time-based. Time-based actions ...
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Direct Inward Dialling (DIDs) numbers are an organisation’s telephone numbers. Within the DID manager tool, an administrator can view and manage DIDs assigned to their organisation. Telephone Numbers Within this sub-menu, an administrator can see all ...
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Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...