I set my agent's extension up, but he is not receiving calls. Why?

I set my agent's extension up, but he is not receiving calls. Why?

The agent has not been added to the inbound route or the campaign.

    • Related Articles

    • TMS Feature - Agent Workspace

      The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...
    • TMS Feature - Agent Analytics

      Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent Analytics For a fuller understanding of the difference between Agents and Participants, please refer to ...
    • TMS Feature - Extension Manager - Extensions

      Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...
    • TMS Feature - Extension Manager - Groups

      Groups allow an administrator to bundle extensions together by their criteria; these could be things such as branches, positions or departments. These groups are purely an aid within the TMS but do not affect the workings of the PBX. Groups can allow ...
    • Which Calls are Recorded?

      1. Euphoria charges for Call Recording on a per-extension level. Any call received by an extension or made by an extension with Call Recording active will record that call. 2. External calls are recorded when: 2.1. Call is sent to a Huntlist and IVR ...