I set my agent's extension up, but he is not receiving calls. Why?

• Related Articles

• TMS Feature - Agent Workspace

  The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...

• TMS Feature - Agent Analytics

  Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent Analytics For a fuller understanding of the difference between Agents and Participants, please refer to ...

• TMS Feature - Extension Manager - Extensions

  Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...

• What is the Euphoria Telephone Management System (TMS)?

  What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...

• Telephone Management System (TMS) User Guide

  What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...