What's the difference between a failed contact and a failed number?

What's the difference between a failed contact and a failed number?

TMS Guide - Chapter: Campaign Analytics

(A contact may have more than one number that can be dialled; thus, a failed number may not mean a failed contact.)

    • Related Articles

    • TMS Feature - Contact Manager

      With the Contact Manager menu item, a PBX administrator can manage contacts for a company-wide telephone directory accessible in the TMS and on desk phones. Companies Within the company tab, a PBX administrator will be able to add new companies, ...

    • What is the Euphoria Telephone Management System (TMS)?

      What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...

    • Telephone Management System (TMS) User Guide

      What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...

    • Call Diagnostics: How totroubleshoot a contact number - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Help & Support menu item. 4. Click on the Call Diagnostics sub-menu item. 5. ...

    • How do I view a contact list's Analytics in Realtime - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Campaigns sub-menu item. ...