How many contact numbers can each contact have?
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TMS Feature - Contact Manager
With the Contact Manager menu item, a PBX administrator can manage contacts for a company-wide telephone directory accessible in the TMS and on desk phones. Companies Within the company tab, a PBX administrator will be able to add new companies, ...
TMS Feature - Campaign Manager
The purpose of campaigns is to improve efficiency and outcomes compared to manual calling by introducing structure, automation, and optimisation into the calling process. Instead of isolated manual dialling, campaigns allow calls to be managed at ...
What's the difference between a failed contact and a failed number?
TMS Guide - Chapter: Campaign Analytics (A contact may have more than one number that can be dialled; thus, a failed number may not mean a failed contact.)
How do I view a contact list's Analytics in Realtime - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Campaigns sub-menu item. ...
How do I Block All Cell Phone Numbers from being Called - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Dialing Restrictions menu item. 4. Click on the Block Lists sub-menu item. 5. ...