Under extension, what is the difference between a red icon and a blue one?
Extensions not linked to a TMS login or an existing account have a RED icon. Extensions linked to a TMS login or an existing account have a BLUE icon
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Can one Extension be Distributed to 2 Managers?
How to Distribute an extension to more than one manager?TMS Feature - Extension Manager - Extensions
Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...How to Distribute an Extension to More than one Manager - Step by Step Instructions
Extensions not under management can be added to multiple managers. Only extensions that have been put under management will not be available to multiple managers. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A ...Why do I have One-way Audio?
One way audio can be related to a firewall setting on the router. Most home routers do come with a setting called SIP ALG, which can be found under the NAT Settings. We would recommend disabling this feature as it is known to interfere with ...TMS Feature - Extension Manager - CDRS, Call Recordings, Call Backs
Call Detail Records (CDR) Within the CDR page, an administrator can view all incoming and outgoing calls across the entire account. Various search criteria are also available; these options include the dates, CRM tags, extension filter and “Only ...