Downloads&Tools
How to Pause and Un Pause an Extension on the Euphoria Advanced Softphone - Step-by-Step Instructions
How to Add Click to Dial - - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Ensure the API Adapter is installed: See How to install the API Adapter 4. Click on the ...
How to Add Queues to Monitor in the Euphoria Advanced Softphone - Step by Step Instructions
Update Date:August 2023 Created By:Marizane Brummer Queues used in the Companies PBX can be added to a user's EAS. This is done for one, to view the statuses of other members in order to determine if they are available or in use. 1. Click on Queues. ...
TMS Downloads&Tools: Call Recordings Manager (Bulk Recorder)
What is the Call Recordings Manager? The Call Recordings Manager is an application to view all call recordings company-wide. It's designed to be quick and as convenient as using the TMS. A user can use it to search call recordings and play the files ...
TMS Feature - Downloads & Tools
Downloads and tools are there to assist with the day-to-day use of the TMS account and give options to download applications that allow access to functionality not available on the TMS. The tools include Windows applications, development ...
How to Set Up the Euphoria Softphone & TMS Call Forwarding on a Mobile Phone.- Step by Step Instructions
On Android: On Apple: 1. Click on the settings ellipsis. 1. Click on the settings icon. This will take you to settings. 2. Select Settings 2. Select Preferences 3. Click on Preferences. 3. Click Call Forwarding. 4. Click Call Forwarding. 4. Enable ...
How to Transfer Calls in the Euphoria Softphone & TMS on a Mobile Phone - Step by Step Instructions
Unattended Transfer. 1. Answer the call. 2. Transfer on the phone. (This puts the caller on hold.) 3. Dial the extension you wish to transfer to and push transfer again. Attended Transfer. 1. Answer the call. 2. Push the attended transfer button on ...
How to Reset/Log Out of the Euphoria Softphone & TMS on a Mobile - Step by Step Instructions
On Android: On Apple: 1. Click on the settings ellipsis. 1. Click on the settings icon. This will take you to settings. 2. Click on Reset Application. This will automatically log the user out of the application.
How to Set Up the Euphoria softphone&TMS on a Mobile Phone. - Step by Step Instructions
1. Ensure the extension has a TMS account. (See How to Set up a TMS Login Account.) 2. Create an additional registration so that the desk phone and the softphone do not clash. (See How to set up additional registration here.) 3. On your Cell Phone, ...
Mobile Applications: What are Cellular Features on a PBX?
This means that users can configure their extensions from the PBX settings to direct calls to a mobile phone by configuring the PBX and the extension settings from the TMS. Setting up cellular features involves setting up each mobile extension and ...
Development Tools: How to install the API Adapter - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads & Tools menu item. 4. Click on the Development Tools sub-menu item. ...
Softphone gets a "Could not Load File or Assembly" Error.
The phone did not download the update correctly; This is most likely due to access rights set up on thePC. If this happens in the future, navigate to C:\Users\XXXXXXXX\AppData\Local\Euphoria\Application\2.0.0.x. where XXXXXXXX is the users’ name that ...
How to Hang Up a Call in the Euphoria Advanced Softphone - Step by Step Instructions
Press the hang-up button press this to terminate a call.
How to place a call on hold in the Euphoria Advanced Softphone - Step by Step Instructions
1. Press the grey button to place a customer on hold 2. The button will be green during the hold. Press it again to retrieve the call.
How to make a call on hold in the Euphoria Advanced Softphone - Step by Step Instructions
1. Press the grey button to place a customer on hold 2. The button will be green during the hold. Press it again to retrieve the call.
Sync Contacts From Microsoft Excel to the Euphoria Advanced Softphone - Step by Step Instructions
1. Create an Excel Spreadsheet with the below format in TEXT format. (Do so by selecting the entire workbook, right-click on the mouse and scroll to "format cells".) Contact Name Company Name Contact No. 1 Contact No. 2 Contact No. 3 Contact No. 4 ...
Sync Contacts From Microsoft Outlook to the Euphoria Advanced Softphone - Step by Step Instructions
1. Open the application. 2. Select Contacts. 3. Select Contact Settings. 4. On the pop-up screen, tick the box to enable Microsoft Outlook Sync. 5. Click theTest button. 6. Close the Address Book Settings. Go back to the Contacts tab, and click on ...
How to Do a Transfer on the Euphoria Advanced Softphone - Step by Step Instructions
1. To do a transfer a user needs to be on a call. 2. To do an Un-Attended Transfer 2.1. Push the transfer button, which is the green call button with the blue arrow. 2.2. Transfer to another extension by selecting To Extension from the dropdown. OR ...
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
When the phone rings, select the Answer button.
How to make Calls on the Euphoria Advanced Softphone - Step by Step Instructions
1. Click on the dial pad next to the settings icon. 2. Add the number you wish to dial. 3. Click on the green call button.
Sound options for the Euphoria Advanced Softphone. (Ring with One Device while using Another Device for the Conversation.) - Step by Step Instructions
1. Change the default audio device. This will need to be done on your Laptop or PC. 1.1.Click on Start, and typeSound Settingsin the search bar. (Every laptop look will be different) 1.2. Open the Sound page. 1.3.Change the default device to ...
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads & Tools menu item. 4. Click on the Windows Applications sub-menu ...
How to Install and Set Up the Euphoria Advanced Softphone - Step by Step Instructions
Update Date:July 2023 Created By:Marizane Brummer On Your Computer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads& ...