What is the difference between Euphoria Advanced Softphone and Agent Workspace?

What is the difference between Euphoria Advanced Softphone and Agent Workspace?

Detail

Euphoria Advanced Softphone

Agent Workspace


EAS is Euphoria Advanced Softphone (A desktop application)

Agent workspace is AW on the TMS (Browser) 

Application

Installable application

Browser based

Default Extension Feature

Enterprise, Call Buster - Default Feature


Agent, Agent Dialer Default Feature


Queue Handling

Personal Queue Manager

Assigned by the manager

Pause Handling

Directed pause, able to pause a specific queue

Global (Not queue specific)

Contacts

(Personal Address book)

Global Address Book

Outcomes Management

No dispositions

Customisable outcomes per campaign or queue

Reporting

Basic

Time and Attendance, Productivity, Workforce Management

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