How to place a call on hold in the Euphoria Advanced Softphone - Step by Step Instructions
1. Press the grey button to place a customer on hold
2. The button will be green during the hold. Press it again to retrieve the call.
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How to make a call on hold in the Euphoria Advanced Softphone - Step by Step Instructions
1. Press the grey button to place a customer on hold 2. The button will be green during the hold. Press it again to retrieve the call.What is the Euphoria Telephone Management System (TMS)?
What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...How to Hang Up a Call in the Euphoria Advanced Softphone - Step by Step Instructions
Press the hang-up button press this to terminate a call.How to Install and Set Up the Euphoria Advanced Softphone - Step by Step Instructions
Update Date:July 2023 Created By:Marizane Brummer On Your Computer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads& ...How to Do a Transfer on the Euphoria Advanced Softphone - Step by Step Instructions
1. To do a transfer a user needs to be on a call. 2. To do an Un-Attended Transfer 2.1. Push the transfer button, which is the green call button with the blue arrow. 2.2. Transfer to another extension by selecting To Extension from the dropdown. OR ...