1. Ensure the extension has a TMS account. (See How to Set up a TMS Login Account.) 2. Create an additional registration so that the desk phone and the softphone do not clash. (See How to set up additional registration here.) 3. On your Cell Phone, ...
Update Date:July 2023 Created By:Marizane Brummer On Your Computer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads& ...
What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Click on Reset Password bottom right on the TMS Login page. 3. Type in your company email address that is linked to the account, this will send an email with an OTP to the user to reset the ...
Unattended Transfer. 1. Answer the call. 2. Transfer on the phone. (This puts the caller on hold.) 3. Dial the extension you wish to transfer to and push transfer again. Attended Transfer. 1. Answer the call. 2. Push the attended transfer button on ...