How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
When the phone rings, select the Answer button.
Related Articles
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads & Tools menu item. 4. Click on the Windows Applications sub-menu ...Euphoria Platform - Features and Benefits
Overview The Euphoria Cloud Telephony platform is a feature-rich business phone system environment that gives users advanced control and reporting capabilities. This document sets out the main features of the platform itself, their applications and ...TMS Feature - Agent Workspace
The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...TMS Feature - Extension Manager - Extensions
Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...TMS Feature - Campaign Manager
The purpose of the Campaign Manager menu item is to enable the administrator to create a campaign. It is possible to create several campaigns, each with different agents assigned if desired. Note: An administrator will only be able to create a ...