How to Pause and Un Pause an Extension on the Euphoria Advanced Softphone - Step-by-Step Instructions
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How to Install and Set Up the Euphoria Advanced Softphone - Step by Step Instructions
Update Date:July 2023 Created By:Marizane Brummer On Your Computer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads& ...What is the difference between Euphoria Advanced Softphone and Agent Workspace?
Detail Euphoria Advanced Softphone Agent Workspace EAS is Euphoria Advanced Softphone (A desktop application) Agent workspace is AW on the TMS (Browser) Application Installable application Browser based Default Extension Feature Enterprise, Call ...How to Do a Transfer on the Euphoria Advanced Softphone - Step by Step Instructions
1. To do a transfer a user needs to be on a call. 2. To do an Un-Attended Transfer 2.1. Push the transfer button, which is the green call button with the blue arrow. 2.2. Transfer to another extension by selecting To Extension from the dropdown. OR ...How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Downloads & Tools menu item. 4. Click on the Windows Applications sub-menu ...How to Set Up the Euphoria softphone&TMS on a Mobile Phone. - Step by Step Instructions
1. Ensure the extension has a TMS account. (See How to Set up a TMS Login Account.) 2. Create an additional registration so that the desk phone and the softphone do not clash. (See How to set up additional registration here.) 3. On your Cell Phone, ...