PBX Manager
Update Date: May 2023 Created By: Marizane Brummer PBX Manager is where the bulk of the system setup and configuration is done. This section needs to b...
Mon, 22 May, 2023 at 2:22 PM
Update Date: May 2023 Created By: Marizane Brummer Feature codes are preset key sequences (shortcuts) that enable extension users to access a function....
Mon, 22 May, 2023 at 2:20 PM
Update Date: May 2023 Created By: Marizane Brummer Pause codes indicate why a participant/agent is not available for calls and can be customised according...
Mon, 22 May, 2023 at 2:18 PM
Voice recordings are the media files that are used for various functions, like IVR Menus, inbound routes, or queue announcements. There are three ways a...
Mon, 26 Jun, 2023 at 1:40 PM
Music on Hold (MoH) files play when a caller is on hold. To add to these, create a folder to house the music files, and give the folder a name and desc...
Thu, 7 Jul, 2022 at 1:13 PM
Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queu...
Thu, 11 Apr, 2024 at 8:37 AM
Update Date: May 2023 Created By: Marizane Brummer Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system...
Mon, 22 May, 2023 at 2:14 PM
Update Date: May 2023 Created By: Marizane Brummer Inbound Routes is a list of actions determining how a call coming into the company will be handled. The...
Mon, 22 May, 2023 at 2:13 PM
This is a reference guide to standard feature codes on the Euphoria Telecom network. A feature code is a number that can be dialled in order to access speci...
Tue, 19 Jul, 2022 at 1:46 PM
Creating this will allow the cost of the call to be on by the Euphoria PBX rather than the users’ cell phone airtime. Send in a request to support@euphor...
Mon, 10 Jul, 2023 at 9:28 AM